Frequently Asked Questions
Everything you need to know about lighting your space with Ultralight.
What is the standard shipping time for lighting fixtures?
Most in-stock items are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while oversized chandeliers may require specialized freight handling.
Are your electrical components certified for safety?
Yes, all products sold at Ultralight Electrical & Lighting Stores are UL or ETL listed, ensuring they meet rigorous safety and quality standards for residential and commercial use.
What is your return policy for installed fixtures?
We offer a 30-day return window for items in their original packaging. Please note that for safety reasons, fixtures that have been fully installed or have had their wires cut cannot be returned.
Do you offer energy-efficient LED alternatives?
Absolutely. We specialize in LED technology and offer a wide range of energy-saving bulbs and integrated LED fixtures that reduce electricity consumption by up to 80% compared to traditional incandescent options.
What should I do if my glass shade arrives broken?
While we pack our items with extreme care, fragile components can occasionally break in transit. If you receive a damaged item, contact our support team within 48 hours with a photo, and we will ship a replacement part free of charge.
Do you provide professional installation services?
While we do not provide direct installation, we include detailed wiring diagrams and mounting hardware with every purchase. We strongly recommend hiring a licensed electrician for all hardwired electrical work.